Refund Policy

At Greenvaas, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help with a smooth and transparent refund process.

1. Eligibility for Refund

• You may request a refund within 7 days of receiving your order.
• The product must be unused, in original packaging, and in resellable condition.
• Refunds are applicable to physical products only. Services or digital downloads are non-refundable.

2. How to Request a Refund

• Email us at info@greenvaas.com with your order number and reason for return.
• We will review your request and provide return instructions if eligible.
• Refunds will be issued to your original payment method within 5–7 business days after product inspection.

3. Non-Refundable Situations

• Products that are used, damaged, or missing parts not due to our error.
• Refund requests made after the 7-day window.
• Returns without prior approval or communication.

4. Exchange Option

If you received the wrong or a damaged product, we offer a free replacement instead of a refund. Please contact us immediately to initiate the process.

5. Contact Us

Still have questions about your order or refund eligibility? Reach out to us at info@greenvaas.com — we’re happy to assist!